Returns & Refunds Policy

Last updated: 25 August 2026

This Returns & Refunds Policy applies to purchases made from BLACK APEX through our official online store.

We want every customer to receive the correct product in good condition. At the same time, BLACK APEX is a consumable wellness product, so returns must be handled carefully for hygiene, safety, and quality-control reasons.

For support, contact us at:

Email: support@blackapex.lifestyle
WhatsApp: 081 305 0521

1. General Return Rule

Because BLACK APEX products are consumable wellness products, we cannot accept returns of opened, used, damaged, tampered-with, or partially consumed products unless the product is defective, unsafe, incorrectly supplied, or otherwise required to be accepted under applicable law.

To qualify for a normal return, the product must be:

• Unopened

• Unused

• In its original packaging

• In a resellable condition

• Returned with proof of purchase

• Reported within the return period stated in this policy

We reserve the right to refuse a return where the product has been opened, used, damaged after delivery, tampered with, stored incorrectly, or returned without sufficient proof of purchase.

2. Cooling-Off Returns for Online Purchases

If you purchased BLACK APEX online as a consumer, you may request to cancel and return the product within 7 days after receiving it, where this right applies under South African law.

For a cooling-off return:

• The product must be unopened, unused, and in its original condition.

• You must notify us within 7 days of receiving the product.

• You are responsible for the direct cost of returning the product, unless the product is defective, damaged, or incorrectly supplied.

• Refunds will be processed only after we receive and inspect the returned product.

If the returned product has been opened, used, damaged, tampered with, or is not in a resellable condition, we may reject the return or deduct a reasonable amount where permitted by law.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Contact us within 48 hours if:

• The product arrived damaged

• The wrong product was delivered

• Items are missing from your order

• The package appears tampered with

• The product appears defective or unsafe

When contacting us, please provide:

• Your order number

• Your full name

• Photos or videos of the product and packaging

• A short description of the issue

If the product is confirmed to be defective, unsafe, damaged before delivery, or incorrectly supplied, BLACK APEX may offer a replacement, exchange, store credit, or refund, depending on the circumstances and your rights under applicable law.

4. Six-Month Defective Product Protection

If a product is defective, unsafe, or fails to meet the quality standards required by South African consumer law within 6 months after delivery, you may be entitled to return it for assessment.

Where the product is confirmed to be defective, unsafe, or not of acceptable quality, BLACK APEX will handle the matter in line with applicable law, which may include repair where applicable, replacement, or refund.

This does not apply where the issue was caused by:

• Misuse

• Incorrect storage

• Failure to follow usage instructions

• Damage after delivery

• Tampering

• Normal taste, preference, or expectation differences

• Use after the expiry date

• Use contrary to warnings or product directions

5. Products That Cannot Be Returned

We do not accept returns for:

• Opened consumable products

• Used products

• Products with broken seals

• Products damaged after delivery

• Products without proof of purchase

• Products bought from unauthorized sellers or third parties

• Products returned outside the allowed return period

• Products purchased for resale that have already been sold, opened, or distributed

This does not limit any mandatory consumer rights that apply under South African law.

6. Distributor and Bulk Stock Orders

Distributor stock packs, starter packs, and bulk orders are treated differently from ordinary single customer purchases because they are purchased for resale.

Approved distributors must inspect bulk stock immediately upon delivery and report any damaged, missing, incorrect, or defective items within 48 hours.

Distributor and bulk stock returns may be refused where products have been:

• Opened

• Used

• Resold

• Distributed

• Damaged after delivery

• Stored incorrectly

• Returned incomplete

• Returned without order records or proof of purchase

Distributor stock orders do not guarantee sales, income, rank, commission, or business results.

If a distributor stock order is refunded, cancelled, disputed, charged back, or reversed, any related Verified Product Volume, rank qualification, commission, bonus, or downline reward may also be voided, reversed, or deducted according to the BLACK APEX distributor rules.

7. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, refunds will be processed to the original payment method where possible.

Refund processing times may vary depending on your bank, payment provider, and Shopify/payment gateway processing time.

Shipping fees are generally non-refundable unless the return is due to our error, a defective product, or another reason required by law.

8. Exchanges and Replacements

Where appropriate, BLACK APEX may offer a replacement instead of a refund, especially where:

• The wrong item was sent

• The item was damaged during delivery

• The product was defective

• Part of the order was missing

Replacement approval is subject to product availability and inspection.

9. Return Shipping

For cooling-off returns, the customer is generally responsible for the direct cost of returning the product.

For confirmed defective, damaged, or incorrect products, BLACK APEX will handle return shipping in line with applicable law and the circumstances of the case.

Customers must not send returns without first contacting BLACK APEX and receiving return instructions.

Unauthorized returns may be delayed, refused, or returned to sender.

10. Late or Missing Refunds

If your refund has been approved but you have not received it yet:

1. Check your bank account again.

2. Contact your card provider or payment provider.

3. Contact your bank, as processing delays may occur.

4. If you have completed these steps and still have not received your refund, contact us at support@blackapex.lifestyle.

11. Product Expectations and Results

BLACK APEX is a wellness product. Results vary from person to person.

We do not offer refunds based only on:

• Personal taste preference

• Failure to achieve a specific body result

• Expected weight-loss outcome

• Change of mind after opening or using the product

• Failure to follow product directions

• Failure to combine the product with appropriate lifestyle habits

Nothing in this policy removes your rights where a product is defective, unsafe, incorrectly supplied, or otherwise returnable under applicable law.

12. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: support@blackapex.lifestyle
WhatsApp: 081 305 0521

Include:

• Order number

• Full name

• Contact details

• Reason for return

• Photos/videos where relevant

• Whether you are requesting a refund, replacement, or exchange

We will review your request and provide the next steps.

13. Final Note

BLACK APEX reserves the right to update this Returns & Refunds Policy from time to time. The version published on our official store at the time of purchase will apply to your order, unless applicable law requires otherwise.