Shipping policy

Shipping Policy

Last updated: 25 August 2026

This Shipping Policy explains how BLACK APEX processes, ships, and delivers customer and distributor orders placed through our official online store.

For shipping support, contact us at:

Email: support@blackapex.lifestyle
WhatsApp: 081 305 0521

1. Where We Deliver

BLACK APEX currently delivers within South Africa.

Delivery availability, courier options, and shipping fees may vary depending on your location, product type, order size, and the delivery method available at checkout.

If your area is not supported at checkout, please contact us before placing an order.

2. Order Processing Time

Orders are processed after successful payment confirmation.

Standard order processing usually takes:

1–3 business days

Processing may take longer during:

Product launches
High order volumes
Public holidays
Courier delays
Stock checks
Payment verification delays
Distributor bulk-stock orders
Fraud or risk review

Orders are not normally processed on weekends or public holidays unless otherwise stated.

3. Delivery Timeframes

Estimated delivery timeframes within South Africa are generally:

Major city areas: 2–5 business days after dispatch
Regional areas: 3–7 business days after dispatch
Remote or outlying areas: 5–10 business days after dispatch

These are estimates only and are not guaranteed delivery dates.

Delivery may be affected by courier delays, incorrect addresses, payment verification, stock availability, weather, strikes, public holidays, service disruptions, or events outside our reasonable control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment.

Shipping fees may depend on:

Delivery location
Courier option
Order weight
Order size
Product type
Distributor stock-pack size
Promotional free-shipping rules, if available

BLACK APEX may offer free shipping promotions from time to time. Free shipping offers may be limited by location, order value, product type, stock pack, or campaign rules.

5. Distributor and Bulk Stock Shipping

Approved distributors may order BLACK APEX stock packs through the approved distributor or B2B checkout process.

Distributor stock-pack orders may have different shipping rules from ordinary customer orders because they may be larger, heavier, or purchased for resale.

Distributor and bulk orders may require:

Additional processing time
Courier confirmation
Manual shipping review
Special packaging
Higher shipping fees
Separate delivery arrangements

Distributor stock-pack orders do not guarantee sales, income, customers, rank, commission, or business results.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information by email, SMS, Shopify notification, courier message, or another available channel.

Tracking updates depend on the courier and may not appear immediately after dispatch.

If your tracking link does not update within a reasonable time, please contact us.

7. Correct Delivery Information

You are responsible for providing a complete and accurate delivery address at checkout.

Please check:

Full name
Phone number
Street address
Suburb
City/town
Province
Postal code
Building, complex, unit, or residence details
Any special delivery instructions

BLACK APEX is not responsible for delivery delays, failed deliveries, or additional courier charges caused by incorrect, incomplete, or outdated delivery information.

If you notice an address mistake after placing an order, contact us immediately. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

8. Delivery Attempts

Courier partners may attempt delivery according to their own delivery procedures.

If a courier cannot deliver because:

The address is incorrect
Nobody is available to receive the parcel
The recipient cannot be contacted
Access to the premises is restricted
The customer refuses delivery
The customer fails to follow courier instructions

the parcel may be delayed, returned, or held by the courier.

Additional delivery fees may apply for re-delivery or returned parcels.

9. Failed or Returned Deliveries

If an order is returned to BLACK APEX because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect from the courier, we may contact you to arrange re-delivery.

Re-delivery may require an additional shipping fee.

If you no longer want the order after it has been returned, any refund will be handled according to our Returns & Refunds Policy. Original shipping fees may be non-refundable unless required by law or unless the failed delivery was caused by BLACK APEX or the courier.

10. Damaged Parcels

Please inspect your parcel as soon as it arrives.

If your parcel appears damaged, opened, leaking, crushed, tampered with, or incomplete, contact BLACK APEX within 48 hours of delivery.

Please provide:

Order number
Full name
Photos or videos of the parcel
Photos or videos of the product
Description of the issue

Do not throw away the product or packaging until we have reviewed the issue.

If the product is confirmed to have been damaged before or during delivery, we may offer a replacement, exchange, store credit, or refund in line with our Returns & Refunds Policy and applicable law.

11. Missing or Incorrect Items

If your order is missing an item or you received the wrong product, contact us within 48 hours of delivery.

Please provide:

Order number
Full name
Photos of all items received
Photo of the parcel/packaging
Description of the missing or incorrect item

We will review the issue and, where confirmed, arrange a correction, replacement, exchange, store credit, or refund as appropriate.

12. Lost Parcels

If tracking shows that your parcel is delayed or possibly lost, contact us so that we can investigate with the courier.

A parcel is not automatically considered lost simply because it is delayed.

If the courier confirms that the parcel is lost before delivery, BLACK APEX will assist with a replacement, refund, or other appropriate resolution.

If tracking shows the parcel was delivered, but you claim not to have received it, we may require courier confirmation, proof-of-delivery investigation, delivery photos, recipient details, or further information before resolving the matter.

13. Risk and Delivery Acceptance

BLACK APEX remains responsible for ensuring that the products are delivered in line with the applicable order and delivery rules.

Once the parcel is delivered and accepted at the delivery address, responsibility for safe handling, storage, and use passes to the customer or recipient.

For distributor stock orders, the distributor must inspect the parcel immediately and report any damaged, missing, or incorrect stock within 48 hours.

14. Product Storage After Delivery

BLACK APEX products should be stored safely according to the product instructions.

After delivery, customers and distributors are responsible for proper storage.

BLACK APEX is not responsible for product damage caused by:

Heat exposure after delivery
Moisture exposure after delivery
Incorrect storage
Opened packaging
Tampering
Mishandling
Use after expiry date
Failure to follow product instructions

15. Delays Outside Our Control

BLACK APEX is not responsible for delays caused by events outside our reasonable control, including:

Courier disruptions
Weather events
Strikes or protests
Public holidays
System outages
Incorrect customer information
Payment verification delays
Stock delays
Road closures
Regional delivery limitations
Force majeure events

We will make reasonable efforts to communicate major delays where possible.

16. Pre-Orders and Backorders

If BLACK APEX offers pre-orders or backorders, the expected shipping date will be stated where possible.

Pre-order and backorder shipping dates are estimates and may change due to production, supplier, courier, or operational delays.

If there is a significant delay, we may contact affected customers with updated information or available options.

17. Contact Us

For shipping questions, tracking support, damaged parcels, incorrect orders, or delivery issues, contact: