Terms of service

Terms of Service

Last updated: 25 August 2026

Welcome to BLACK APEX.

These Terms of Service govern your access to and use of the BLACK APEX website, Shopify store, distributor portal, products, services, content, and related features.

By visiting our website, placing an order, applying to become a distributor, using our distributor portal, or interacting with BLACK APEX, you agree to these Terms of Service.

If you do not agree with these terms, you should not use our website, store, products, or distributor platform.

1. Who We Are

BLACK APEX is a South African wellness tea brand.

Official store: blackapex.lifestyle
Distributor/admin portal: portal.blackapex.lifestyle or another official BLACK APEX portal domain
Support email: support@blackapex.lifestyle
WhatsApp: 081 305 0521
Instagram: blackapex2026
Facebook: blackapex2026

Legal entity:

[Insert registered business name]
[Insert registration number, if applicable]
[Insert business address, if applicable]

2. Important Notice

BLACK APEX is a wellness product brand. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website, product pages, packaging, social media, distributor materials, or support channels is provided for general wellness and product-information purposes only. It is not medical advice.

If you are pregnant, breastfeeding, taking medication, managing a medical condition, or unsure whether the product is suitable for you, you should consult a qualified healthcare professional before use.

3. Use of Our Website and Store

You agree to use the BLACK APEX website, store, checkout, distributor portal, and related services lawfully and responsibly.

You may not:

  • Use the website for fraud, abuse, spam, or unlawful activity

  • Attempt to access accounts, dashboards, or data that do not belong to you

  • Interfere with website security, checkout, payments, or order processing

  • Copy, scrape, reverse-engineer, or misuse our systems

  • Submit false information

  • Impersonate another person or distributor

  • Misuse distributor links, codes, or stock-pack access

  • Make false claims about BLACK APEX products, income, commissions, or the distributor programme

We reserve the right to suspend or restrict access where misuse, fraud, suspicious conduct, or violation of these terms is detected.

4. Shopify Store and Checkout

BLACK APEX uses Shopify as part of its official store and checkout infrastructure.

When you buy products from BLACK APEX, checkout, payment, order processing, refunds, cancellations, fulfillment, customer accounts, and related services may be handled through Shopify and approved payment, shipping, and service providers.

You agree that Shopify and relevant third-party providers may process information required to complete your purchase, manage your order, process payment, deliver products, and provide order-related services.

BLACK APEX is responsible for operating its official store and handling customer support in line with our published policies and applicable law.

5. Products and Product Information

We aim to display product information, pricing, stock availability, images, descriptions, and usage guidance as accurately as possible.

However, we do not guarantee that all product descriptions, prices, images, stock levels, or website content will always be error-free, complete, or current.

We reserve the right to correct errors, update product details, change pricing, update stock availability, and discontinue products at any time, subject to applicable law.

Product packaging, appearance, ingredients, or presentation may vary slightly from images shown online.

6. Orders

When you place an order, you agree that:

  • You are legally allowed to place the order

  • The information you provide is accurate and complete

  • You are responsible for checking your order before payment

  • You are responsible for providing a correct delivery address

  • You are responsible for being available to receive delivery or follow courier instructions

An order is only confirmed once payment has been successfully processed and the order has been accepted by BLACK APEX or Shopify.

We reserve the right to refuse, cancel, or limit orders where:

  • Payment fails

  • Stock is unavailable

  • The order appears fraudulent or suspicious

  • The order contains an obvious pricing or product error

  • The customer information is incomplete or inaccurate

  • The order violates these terms or applicable law

If we cancel an order after payment, we will handle refund processing in line with our Refund Policy and applicable law.

7. Prices and Payments

All prices are shown in South African Rand unless stated otherwise.

Prices may change from time to time without prior notice.

Payments are processed through Shopify and approved payment providers. BLACK APEX does not intentionally store full card details on its own systems.

You agree to pay all charges shown at checkout, including product price, shipping fees, and any applicable taxes or charges.

If a payment is reversed, disputed, charged back, or suspected of fraud, we may suspend order processing, delivery, distributor rewards, account access, or related services while the matter is reviewed.

8. Shipping and Delivery

Shipping options, rates, and estimated delivery times are displayed during checkout where available.

Delivery times are estimates and may be affected by courier delays, address issues, payment verification, stock availability, public holidays, weather, strikes, or other events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

BLACK APEX is not responsible for delays or failed deliveries caused by incorrect addresses, unavailable recipients, refusal to accept delivery, or failure to follow courier instructions.

If an order is returned to BLACK APEX because of an incorrect address or failed delivery, additional delivery charges may apply.

9. Returns and Refunds

Returns, refunds, cancellations, damaged products, defective products, distributor bulk-stock returns, and cooling-off requests are handled under our Returns & Refunds Policy.

Nothing in these Terms of Service limits any mandatory consumer rights that apply under South African law.

Because BLACK APEX products are consumable wellness products, opened, used, tampered-with, or partially consumed products may not qualify for return unless required by law or where the product is defective, unsafe, damaged before delivery, or incorrectly supplied.

Please read our Returns & Refunds Policy before purchasing.

10. Customer Accounts

You may be required to create or use a customer account to access certain features, order history, B2B purchasing, distributor stock packs, or related services.

You are responsible for keeping your login details secure.

You must notify us immediately if you believe your account has been accessed without permission.

We may suspend or restrict accounts where there is suspected fraud, abuse, misuse, security risk, or violation of these terms.

11. Distributor Programme

BLACK APEX may offer a distributor programme where approved distributors can sell BLACK APEX products, order stock packs, resell products physically, share approved links or codes, and build a product-focused team.

Applying to become a distributor does not guarantee approval.

BLACK APEX may approve, reject, suspend, or terminate distributor access based on our programme rules, compliance requirements, risk controls, or business discretion.

Distributors are independent participants and are not employees, agents, partners, directors, or legal representatives of BLACK APEX unless a separate written agreement states otherwise.

Distributors may not bind BLACK APEX to contracts, make unauthorized promises, provide medical advice, guarantee results, or represent themselves as official employees.

12. Distributor Earnings and Commission Rules

Distributor earnings are not guaranteed.

A distributor may earn through permitted product-based activity, such as:

  • Physical resale profit from approved stock packs

  • Direct online sales commission from verified customer purchases

  • Approved downline or team-based rewards from verified product volume, where applicable

No distributor is paid for recruitment alone.

No distributor earns commission merely because another person applies, registers, joins, or pays an application, onboarding, registration, admin, or training fee.

Distributor rewards are based on verified product movement and are subject to BLACK APEX rules, payment verification, refund status, cancellation status, dispute status, chargeback status, rank eligibility, compliance review, and admin approval.

If an order is cancelled, refunded, disputed, charged back, reversed, flagged as suspicious, or found to violate BLACK APEX rules, any related Verified Product Volume, rank qualification, commission, bonus, reward, or payout may be voided, reversed, held, or deducted.

13. Distributor Stock Packs and B2B Orders

Approved distributors may be allowed to purchase BLACK APEX stock packs through Shopify B2B, distributor pricing, or other approved BLACK APEX purchasing channels.

Distributor stock packs are purchased for resale and are subject to specific stock-pack terms, return rules, shipping rules, and distributor programme rules.

Distributor stock orders do not guarantee sales, income, customers, rank, commission, bonus, or business results.

Distributors are responsible for:

  • Ordering reasonable stock quantities

  • Storing products safely and correctly

  • Selling products responsibly

  • Following product usage and claim rules

  • Not making false health, weight-loss, income, or business claims

  • Handling customers ethically

  • Keeping accurate records where required

  • Complying with BLACK APEX distributor rules

BLACK APEX may limit, review, reject, or suspend stock-pack access where necessary.

14. Sponsor Links, Codes, and Downline Placement

Approved distributors may receive referral codes, shop links, join links, QR codes, or distributor landing pages.

If a new applicant joins through a distributor’s official join link or enters a valid sponsor code, that applicant may be placed under the relevant sponsor in the BLACK APEX distributor structure.

Sponsor placement may be locked after application submission.

Sponsor changes may require admin or super-admin approval, written reasons, and audit records.

BLACK APEX may refuse or correct sponsor placement where there is fraud, abuse, technical error, duplicate accounts, misleading conduct, or other valid business reason.

15. Product, Health, and Income Claims

Customers and distributors may not make false, misleading, exaggerated, medical, or guaranteed claims about BLACK APEX.

Prohibited claims include, but are not limited to:

  • Guaranteed weight loss

  • Guaranteed body transformation

  • Cure, treatment, or prevention of disease

  • Medical advice

  • Detox disease claims

  • Guaranteed income

  • Passive income guarantees

  • Fixed earnings promises

  • Recruitment-based income promises

  • Claims that earnings are easy, automatic, or risk-free

Distributors must use approved marketing material, product information, and income disclaimers where required.

BLACK APEX may remove content, suspend distributor accounts, void rewards, or terminate distributor access for prohibited claims or misconduct.

16. Training, Marketing Materials, and Brand Use

BLACK APEX may provide distributors with training, scripts, images, captions, guides, product information, or marketing material.

These materials are provided for approved BLACK APEX use only.

Distributors may not alter materials in a way that creates false claims, misleading income promises, medical claims, or brand damage.

BLACK APEX owns or controls its brand name, logos, designs, product images, website content, text, graphics, documents, and marketing materials unless otherwise stated.

You may not copy, sell, modify, reproduce, distribute, or use BLACK APEX intellectual property without permission, except as allowed under approved distributor materials.

17. User Content and Reviews

If you submit reviews, testimonials, messages, images, videos, social media tags, feedback, or other content to BLACK APEX, you confirm that:

  • The content is truthful and based on your own experience

  • You have the right to share it

  • It does not violate another person’s rights

  • It does not contain illegal, abusive, misleading, or harmful material

  • It does not make prohibited medical or income claims

By submitting content, you allow BLACK APEX to use, display, edit, repost, or reference the content for business, support, marketing, or educational purposes, subject to applicable law and privacy rules.

We may remove or refuse content at any time.

18. Privacy and Personal Information

BLACK APEX processes personal information in line with our Privacy Policy.

By using our website, store, checkout, distributor portal, or services, you agree that your personal information may be processed for order handling, delivery, payment processing, distributor programme administration, support, fraud prevention, compliance, marketing where permitted, and other lawful business purposes.

Please read our Privacy Policy for more information.

19. Third-Party Services

BLACK APEX may use third-party services such as Shopify, payment providers, courier companies, Supabase, email providers, analytics providers, WhatsApp, social media platforms, and other service providers.

We are not responsible for the independent actions, policies, outages, delays, or failures of third-party services, except where applicable law provides otherwise.

Your use of third-party services may also be subject to their own terms and policies.

20. Website Availability

We aim to keep our website, Shopify store, and distributor portal available and functional.

However, we do not guarantee uninterrupted, error-free, or always-available access.

We may update, suspend, restrict, or discontinue parts of the website, store, portal, products, or services for maintenance, security, legal, operational, or business reasons.

21. Limitation of Liability

To the fullest extent permitted by law, BLACK APEX will not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, loss of opportunity, loss of goodwill, loss of business, loss of data, or distributor income expectations.

Nothing in these terms limits liability where it cannot legally be limited, including liability for defective or unsafe goods where applicable law requires otherwise.

BLACK APEX does not guarantee product results, business results, distributor income, rank progression, customer acquisition, downline growth, or resale success.

22. Indemnity

You agree to indemnify and hold BLACK APEX, its owners, team members, service providers, and partners harmless from claims, losses, damages, costs, or expenses arising from:

  • Your breach of these terms

  • Your misuse of our products, website, portal, or services

  • Your false product, health, income, or distributor claims

  • Your unlawful conduct

  • Your violation of another person’s rights

  • Your misuse of distributor links, codes, or materials

  • Your failure to comply with distributor rules

23. Suspension and Termination

BLACK APEX may suspend, restrict, or terminate access to accounts, distributor tools, stock-pack access, commissions, pending rewards, or services where there is:

  • Fraud or suspected fraud

  • Misuse of the website or portal

  • Prohibited claims

  • Abuse of customers or distributors

  • Violation of these terms

  • Violation of distributor rules

  • Chargeback, refund, or payment abuse

  • Security risk

  • Legal or compliance concern

  • Conduct that harms BLACK APEX or the public

Where appropriate, BLACK APEX may investigate before taking final action.

24. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website with a new “Last updated” date.

Your continued use of the website, store, portal, products, or services after changes are published means that the updated terms apply, unless the law requires a different process.

25. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute relating to these terms, BLACK APEX products, the website, store, distributor programme, or related services will be handled according to South African law, unless applicable law requires otherwise.

26. Contact

For questions about these Terms of Service, contact:

BLACK APEX
Email: support@blackapex.lifestyle
WhatsApp: 081 305 0521